Hi, I’m currently in Munich Germany and I am unable to get international roaming to work. The service worked fine the first day I was here then it stopped. My handset is an iPhone 7. I’ve tried switching the phone off and on, soft reset and toggling airplane mode. Any other ideas?
Hey @NN13, sorry for the issues, I have just answered this question in another thread so please excuse my copy and pasting below...
A submarine cable has broken 98KM from the Hong Kong cable station causing roaming issues. An alternate link has been requested and we're just waiting to hear back from our application. The fault ticket number for this case is 17815073.
If you're able to jump into Live Chat with Tech Support, they can confirm your details and attach your account to the fault ticket. If you have been unable to use purchased travel packs due to this, adjustments to your billing can be made so you are not charged for the days where they were unusable.