For 24/7 support message our team of experts via the My Optus app.
Due to flooding in the Townsville region, some Optus customers may be experiencing disruptions to their Mobile call, text and data services.
Whilst we work with emergency services to restore service to affected sites, we recommend that in the instance of an emergency, customers should still dial 000 from their fixed number or 112 from their mobile phone.
For those without access to a mobile service during an emergency, we recommend television, radio, the internet and emergency services as vital sources of information.
Our stores in Townsville will be open to assist anyone who has been affected. The following stores will be open to assist anyone who’s been affected:
We’ll continue to supply updates via our support page & Network & service status page. We’ll also update our Facebook and Twitter feeds with any new developments.
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