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Online Community Manager
Online Community Manager

Important information for Optus customers in Townsville

Due to flooding in the Townsville region, some Optus customers may be experiencing disruptions to their Mobile call, text and data services.


Whilst we work with emergency services to restore service to affected sites, we recommend that in the instance of an emergency, customers should still dial 000 from their fixed number or 112 from their mobile phone.


For those without access to a mobile service during an emergency, we recommend television, radio, the internet and emergency services as vital sources of information.


Our stores in Townsville will be open to assist anyone who has been affected. The following stores will be open to assist anyone who’s been affected:


  • Yes Optus Castletown - Castletown Shopping World Cnr King Rd &, Woolcock St, Hyde Park QLD 4812
  • Yes Optus Aitkenvale - Stockland Townsville Shopping Centre 310 Ross River Rd, Aitkenvale QLD 4814
  • Yes Optus Thuringowa - Willows Shoppingtown Cnr Hervey Range Rd &, Thuringowa Dr, Kirwan QLD 4817


We’ll continue to supply updates via our support page & Network & service status page. We’ll also update our Facebook and Twitter feeds with any new developments.


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