Thanks for reaching out to us here. I noticed that you have posted on this thread and I have responded to you there too. 🙂
I would also recommend following the steps listed in our Troubleshooting mobile internet connectivity support page to check if this would resolve your issue.
If the issue persists, please do contact our Technical Support team via the My Optus app for further assistance.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.