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Occasional Contributor
Occasional Contributor

How to unlock an Alcatel phone from network

I have an Alcatel U3 3G phone bought from Target. I put in my optus simcard however it requires me to put in a Network Provider code to unlock and start the phone. Any ideas how to get it unlocked??

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Online Community Manager
Online Community Manager

Re: How to unlock an Alcatel phone from network

@Shiavni95, can you send us a private message with the handset's IMEI number?


You should be able to find that on the back/rear of the handset.

 

I can see that we've captured your other details, so the IMEI number is all we'll need. 

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Occasional Contributor
Occasional Contributor

Re: How to unlock an Alcatel phone from network

Hi @Dan_C,

I have sent through a PM

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Online Community Manager
Online Community Manager

Re: How to unlock an Alcatel phone from network

I've replied back.


We'll chat there 🙂 

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Occasional Contributor
Occasional Contributor

Re: How to unlock an Alcatel phone from network

So how this worked,

 

The Alcatel phone I purchased was a Telstra provided phone and therefore was locked on their network. @Dan_C was very kind to help me understand this and I have exchanged the phone with an Optus provided network service. 

 

 

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