An important topic of discussion within the industry is how technology continues to develop at a fas... Read the full story
2019-07-06 09:32 AM - edited 2019-07-06 09:34 AM
For the past 2-3 days, my phone(galaxy s9+, almost a year old) has showed H+ instead of 4g, and internet is slower than usual. I have restarted my phone numerous times, checked settings which haven't changed, I'm not sure what else to do. It happens quite a bit but this is the first time it hasn't gone back to 4g after restarting my phone. Can anyone tell me if this is a network issue or an issue with my phone? I'm a bit over it to be honest, I rely on my phone for data as we don't have home internet.
2019-07-08 03:16 PM
H+ is a notch down from 4G but it shouldn't be too much slower with that connection.
First step would be to check for any network issues by clicking the Outages tab on our Network Status page.
If there are no reported issues we'll need more detail on what troubleshooting you have tried.
Do others also in the same spot on the Optus network experience the same problem?
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button