Email I phone

[Wendylee1964]

Hoping someone can help . Hubby and myself have I phones different ones mines a8 his a 7 .
Neither off us can send email if we are out from our Optus emails . We can send from msn or Gmail . We can receive them just can’t reply or send any

[Tina_YC]

Hi @Wendylee1964, thanks for getting in touch with us. Oh, that's odd! Just so we're on the same page, do you have trouble sending emails from your iPhone?

If so, please follow the instructions from our 'Using an email application with OptusNet email' guide for Mail for iOS (iPad, iPhone & iPod Touch). 

Let us know how you go. Tina. 

[Wendylee1964]

Only while we are out . If at home on wifi it works

[Tina_YC]

Oh, I see! If you head to Settings > Mobile, are you able to see the tab is switched on for 'Mail'? This allows you to use the mail server when connected to 4G Mobile Data. Tina.

[Wendylee1964]

Yes it’s on

[Wendylee1964]

This is what I get
Cannot send mail the server rejected one of the recipients addresses .

[Tina_YC]

I'm afraid we're unable to view the image that you sent us, @Wendylee1964. 

Please note that we’re unable to look into account details on Yes Crowd. Therefore, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Tina. 

[Wendylee1964]

No not fixed I’ve tried changing from pop to the other one still doesn’t fix it

[Steven_YC]

Hey @Wendylee1964 - Can I just confirm if this was through the iPhone Mail app or was this a dedicated one?

Can you confirm if you've updated the outgoing settings for the specific email?

[Wendylee1964]

Yes the I phone mail app . Not sure if the way I did it changed out going I just followed the proments