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Wendylee1964
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New Contributor

Email I phone

Hoping someone can help . Hubby and myself have I phones different ones mines a8 his a 7 .
Neither off us can send email if we are out from our Optus emails . We can send from msn or Gmail . We can receive them just can’t reply or send any
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Tina_YC
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Moderator

Re: Email I phone

Hi @Wendylee1964, thanks for getting in touch with us. Oh, that's odd! Just so we're on the same page, do you have trouble sending emails from your iPhone?


If so, please follow the instructions from our 'Using an email application with OptusNet email' guide for Mail for iOS (iPad, iPhone & iPod Touch). 


Let us know how you go. Tina. 


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Wendylee1964
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New Contributor

Re: Email I phone

Only while we are out . If at home on wifi it works
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Tina_YC
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Moderator

Re: Email I phone

Oh, I see! If you head to Settings > Mobile, are you able to see the tab is switched on for 'Mail'? This allows you to use the mail server when connected to 4G Mobile Data. Tina.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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Wendylee1964
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Re: Email I phone

Yes it’s on
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Wendylee1964
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New Contributor

Re: Email I phone

This is what I get
Cannot send mail the server rejected one of the recipients addresses .
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Tina_YC
Moderator
Moderator

Re: Email I phone

I'm afraid we're unable to view the image that you sent us, @Wendylee1964


Please note that we’re unable to look into account details on Yes Crowd. Therefore, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Tina. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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