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Delay in porting my number from Telstra

Alireza

I purchased 2 Iphone XS Max this Saturday on a lease plan and asked for my numbers to be moved from Telstra to Optus .

 

It is now Tuesday morning and I am still writing this question on my old Iphone with Telstra sim card still active .

 

I gave my right account number and the numbers in store so there should be no problems ( I assume if there was problem someone should have let me know )

 

why it is taking so long ?

Re: Delay in porting my number from Telstra

Dan_C

@Alireza, did you receive an SMS to your Telstra service advising that a port out request had been made for that mobile number? 

 

Optus Porting Hours & time frame:

 

  • Mon–Fri: 8am–8pm AEST
  • Saturdays: 10am–6pm AEST (except national public holidays)

If you're still waiting for the port to be finalised, I'd suggest jumping onto Chat 

 

- Select Consumer

- Select Mobile

- Select Track My Order

 

If you run into any issues, please shout out. 


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