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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor Rydog
Occasional Contributor

Credit but no data

On my optus app it says I have data and credit but the bars up the top indicate that I only have credit. I have no 3G or 4G i just have bars.

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3 Replies
Moderator Marie
Moderator

Re: Credit but no data

Thanks for reaching out to us about this @Rydog.

 

Have you tried to access any data during this time?

 

Are you in a spot you usually have data access?

 

Are you on Wi-Fi at the same time?


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor Rydog
Occasional Contributor

Re: Credit but no data

I'm not on wifi when I try to use data

 

I do normally get data service out here.

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RetiredModerator PhilC
RetiredModerator

Re: Credit but no data

Hi @Rydog, if you could please send us a PM with the full name, number and date of birth attached to the account we'd be happy to take a closer look. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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