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New Contributor Ch3284700
New Contributor

Crap reception Eltham - getting progressively worse

Hey all,

 

I have been having issues with coverage in and around my house in Eltham. Connection used to only fail every now and again, but recently I have been getting 'SOS only' and 'no service' every half hour. It is impossible to watch Netflix, and certain rooms of the house have turned into coverage black holes.

 

Does anybody have any tips so I can fix this?

 

Cheers

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Online Community Manager
Online Community Manager

Re: Crap reception Eltham - getting progressively worse

Hi ch3284700,


We first need to know if this is the Eltham in Vic or NSW?

Either way there don't appear to be any reported network issues in each of these locations.


Have you tried different devices?

Do other people in the house also on the same network have the same issue?

If yes, ultimately you would need to contact Optus to do a thorough network check to see if you are in a blackspot. Please Chat with us for assistance with this. 


Cheers



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