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Clicking nbn box

Im having FTTC. Since today the connections light (the 'chain' logo light) on the nbn box varies between flashing blue and being completely off. There is an ongoing ticking sound from the box every minute or 2.

Im wondering if it had anything to do with a crash happening in the street today...
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Re: Clicking nbn box

Hi @LisanneLamers

Hmm, seems like your modem might need to have abit of troubleshooting done on it!

I would suggest doing some troubleshooting to see if the issue can be resolved from your end

Please follow the instructions in This Article
 

I can appreciate that you're wanting to get online ASAP and we do have some support measures in place for the interim, you can find these on our Coronavirus Support page.
 

If the troubleshooting doesn't get you connected, I recommend getting in touch with our team on Messenger so we can take a look. 

Please note, our Messaging team are currently experiencing delays 

Ask to speak to a human, then leave your full name and the information about the issue in the messenger window 

Stay safe, and I hope we can get your connection up and running soon 

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Re: Clicking nbn box

Hi Mick,

Yes ive done the troubleshooting but am not getting anywhere with it. I luckily spoke to someone on friday - after persevering for multiple goes and a LONG time on the phones. They at least have now escalated but that was 2 days ago. Keeping my fingers crossed someone will call me soon to follow up.

L
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