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COVID-19 impact to Yes Crowd & Contact Centres info here
Online Community Manager
Online Community Manager

Central Queensland bushfires

As a result of the bushfires, some Optus customers across parts of Wide Bay and Central Queensland may be experiencing disruptions to their mobile call, text and data services due to power outages in the area.

Optus’ network operations team are working closely with the relevant emergency services and power authorities to get services restored as a priority.

In the instance of an emergency, customers should still dial 000 from their fixed number or 112 from your mobile phone.

Where there is a mobile service outage during an emergency, Optus recommends television, radio, the internet and emergency services as vital sources of information in such situations.

Optus stores in the Central Queensland and Wide Bay areas will be open today to assist anyone who has been affected.  These locations include Mackay Canelands, Mt Pleasant, Rockhampton, Yeppoon, Airlie Beach, Bundaberg, and Gladstone.

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