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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Rydog
Occasional Contributor
Occasional Contributor

Cant call unless outside

It wont let me call inside my house but when I step a foot outside the house I can call fine.

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Cant call unless outside

Hmm what does the network coverage map say about your location?

 

https://www.optus.com.au/about/network/service-status

 

 

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Rydog
Occasional Contributor
Occasional Contributor

Re: Cant call unless outside

Call and text for inside says that it is great

And outside says it is good

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Cant call unless outside

It's a guide only but it does give an idea what's happening in your area. What sort of phone is it and how long have you had it? I assume the signal strength on the phone is down to one or no bars at all when inside?

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Rydog
Occasional Contributor
Occasional Contributor

Re: Cant call unless outside

I have 3 bars inside and it's a samsung s7 and I got it second hand. I have had it for about 3 months 

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Cant call unless outside

Do you have 3G or 4G on the top of the handset when you are inside and is it set to auto connect under Mobile Networks / Network mode?

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Rydog
Occasional Contributor
Occasional Contributor

Re: Cant call unless outside

4G and auto connect

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Cant call unless outside

Try it on 3G/ 2G auto connect and see if it will work inside. Personally I think there is something wrong with your phone or the sim as my S7 works faultlessly on 1 or 2 bars and you have 3.

 

s7-signal.jpg

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Rydog
Occasional Contributor
Occasional Contributor

Re: Cant call unless outside

Still doesnt work and I have changed my sim too.

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Cant call unless outside

Short of testing the sim in another phone to see if it works inside I think if it was my phone I would be doing a full factory reset. You haven't dropped or damaged the phone in any way?

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