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JJ2018
New Contributor
New Contributor

Cannot receive authentication SMS

Hi,

 

I've just ported over from Telstra and cannot receive two factor authentication SMS from all companies on my iphone xs. Specifically, I cannot receive SMS from microsoft so I cannot use email on my new phone. I have however, received SMS from my bank. I have tried restarting the device, resetting network settings, trying the SIM in my old phone and updating software but no luck. 

 

Any suggestions?

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Ev_
Super Contributor
Super Contributor

Re: Cannot receive authentication SMS

@JJ2018 - have you had any luck since posting? If you've already reset your network settings and device, and you're still having trouble, I would advise getting a SIM replacement organised at your local Yes Optus store. 

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