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New Contributor
New Contributor

Cannot get through to the disconnection team!!

Hey Guys,

 

I'm pretty over this and im sure its the same for everyone but basically ive spent the last 2 hours being run around by different call centres associated with optus to try and disconnect my internet! I was told a few times now that I will be reconnected to the right department which I then get a "this department is experiencing technical difficulties" notice and get disconnected, I also tried to ask what the specific number is of this seemingly secret disconnection department in which they tell me its the same number that I called to get through to them! - 133937. 

 

I seem to be caught in some kind of optus inception loop. It really shouldnt be this hard guys come on.

 

Please help.

 

Dan.

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Esteemed Contributor
Esteemed Contributor

Re: Cannot get through to the disconnection team!!

Yep phone support really can be a frustrating experience and where possible I try and avoid it. Have you tried billing and accounts via the live chat link below? I'm not sure if they can help you but it might be worth a shot.

 

https://www.optus.com.au/shop/notices/service-chat

 

 

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