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Screwthiscorp
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Can't unlock network

Hi

I've been attempting to unlock my phone and it's driving me nuts. According to Optus iemi check it's not locked, when entering a new SIM it is locked, my account doesn't seem to exist anymore but I can't register again. The support is impossible to access since I get stuck at a registration stage that I can't get around. With that I can't access any live chats and since I'm in another country I can't call. How on earth am I supposed to get this sorted?
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Vin_YC
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Moderator

Re: Can't unlock network

Sorry to hear you're having some issues unlocking your device, @Screwthiscorp.

Can you please try the steps on this page → https://www.optus.com.au/for-you/support/answer?id=1399 to see if you have any success with unlocking your handset?

If you're still unable to complete the unlocking process after following the steps on that page above, please send a private message to the official Optus Facebook or Twitter page where we'll be able to obtain your details securely and follow this up with our IMEI back office team.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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