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Sorry to hear you're having some issues unlocking your device, @Screwthiscorp.
Can you please try the steps on this page → https://www.optus.com.au/for-you/support/answer?id=1399 to see if you have any success with unlocking your handset?
If you're still unable to complete the unlocking process after following the steps on that page above, please send a private message to the official Optus Facebook or Twitter page where we'll be able to obtain your details securely and follow this up with our IMEI back office team.
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