Can't get 4G anywhere


I've just talked with the live chat and technical help on the phone, and nothing! I changed carrier from Telstra to Optus ten days ago, and I can't use the 4g. When I search for networks, the Yes Optus 4G is not available, and previous to Optus, I had excellent signal anywhere with Telstra. Now I CAN'T even load a picture on instagran. Anybody, any ideas?


Re: Can't get 4G anywhere


Hi @Gabitocr


Sorry to hear this. What type of handset are you using? To confirm, 3G is working on your phone?


Could you please DM me your Full name, Mobile number, DOB so i can have a look into this for you? Thanks. 

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