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2019-03-22 09:11 PM
I have an iPhone 8 that is about 14 months old. In the past 6 months I have had major problems with calls dropping out all the time. Mid chat and I get 3 beeps and the call is gone. No notification, no call failed warning. Just drops out. EVERY. SINGLE. CALL. I have been on the phone to Optus twice plus once on live chat, reset network settings, updated carrier settings, turned wifi on/off, checked coverage in my area - nothing works.
Any help please before I throw this phone out onto the road and under a bus? It's driving my family and friends utterly insane because I can't talk to them at all without the call dropping out.
2019-03-26 04:12 PM
Have you tried replacing the SIM?
No > Please do this and see if it continues
Yes > Try next step
Have you tried a different phone?
No > Please try a different handset. If this fixes the fault, then your phone is faulty and needs to be repaired/replaced through the Optus store process
Yes > What phone? As you failed to mention this?