Hi, I'm unable to "log a fault" relating to the services in my area, as I receive a "The service number you’ve entered doesn’t match what we have in our system." message, when entering either my phone or mobile broadband unit on the log fault page. I've tried to use the online chat system, however.... because the data connection on both devices is so unstable, I keep losing the conversation.
Mobile Data, constant dropouts - since 9/05/2018. Phone and Mobile broadband unit cycle through...DC-H+,3G 4G. Voice and text service constant dropouts - since 9/05/2018. I Have phone and Mobile broadband services with Optus, both devices have constant disconnections. When Internet "is" connected, speeds average around 900K/s. Was told (On Twitter, by Optus), that problem related to outage on a tower (reference number 18609661), though service is still unreliable.
Thanks for any help.
Solved! Solved: Go to Solution.
@Null_Terra, the fault ticket has been open since the 4/5/18. I can see that there's been 7-10 remarks left on the ticket today alone.
It looks like we've organised a tech to attend the site at a later stage this week. You're more than welcome to request an update from us at anytime.
Thanks for the reply, appreciated.
Fingers crossed it's an "easy" fix for tech. I've now resorted to driving to my Mother's place and sponging Internet from her