cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
Occasional Contributor
Occasional Contributor

Broadband up and down

All morning been dropping in and out - post code 2082?

 

Any others seeing the same. ?  Very bad service.

0 Kudos
Reply
4 Replies
Highlighted
Moderator
Moderator

Re: Broadband up and down

Sorry to hear about your internet connection issue, @Mark2082. How is it now? Did you get a chance to chat with someone in this regards since posting? I have checked to confirm there is no reported faults for 2082 NSW -  Berowra Heights, Waters or Creek that we are aware of. You can always check our Network Status → here. I would suggest to try some → basic troubleshooting first and see how you go. If the issue continues then raise it with Tech Support on 131344 (open 24x7) to instigate further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Broadband up and down

No its been terrible all day.   With regard to troubleshooting - logged onto router and there was no connection - must have happened 6 times today.

 

Have done all the clearing caches, updates, rebooting etc.

 

This is very bad service.

0 Kudos
Reply
Highlighted
Moderator
Moderator

Re: Broadband up and down

Hi @Mark2082, if you have tried all basic troubleshooting and if it is still not working then raise it with Tech Support on the number provided or via chat → here


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Broadband up and down

I’m experiencing problem with internet since Sunday! It’s terribly slow and because of it I have to use internet on my phone which goes extremely fast and probably will create an enormous bill!

I tried any possible way to restart and turn it on again. Moreover, I’m standing like a retard next to my phone everytime for about half an hour waiting for the response from technical support on live chat, since it is not possible in any way to receive notification about connection if you try to use phone for other things.

I want to know whether there will be any compensation? This is terrible

0 Kudos
Reply
Top Contributors