We receive minimal complaints in comparison to the amount of people who commute on Sydney trains every day. There may be certain spots across the network where the signal drops/is lost but not for the entire trip.
Have you done any troubleshooting with your phone? One thing to try would be your SIM in a spare phone to see if there is a difference if you have access to one.
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In the past we've had a customer report an issue on a different Sydney train line and by coincidence an employee travelled on the same train and at the same time and had no issue at all. Another customer on another thread reported multiple issues however the person right next to them had full bars on Optus 4G. So it is odd.
Ultimately as per one of the moderator older responses above, this is not something we can assist with here on the forum.
Customers need to contact Optus directly with a log of their issues so Networks can investigate.
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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
