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New Contributor SimonPrends
New Contributor

Bad Optus support OS

I am on an extended journey through Europe and reverted to an Optus prepaid SIM before I left to be able to retain my number and access 2 factor authentication while I am travelling. 


The SIM I bought does not connect to the network in Spain, I have spent hours and hours trying to get this resolved with the support team with no outcome!


I have allowed roaming, I have allowed data I am opened up every possible setting to achieve connection to the network but still remain unconnected. 


I am stranded and running out of funds (requiring two factor authentication for EFTs) 


Any ideas!? 

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Trusted Contributor
Trusted Contributor

Re: Bad Optus support OS

What device are you using?


Do you have any "real money" credit? 


What Prepaid plan are you on?

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