Australian Bushfires Updates – Impacted Optus Towers

[Optus_Community]

Update on our bill waivers;

To show our appreciation, we’re covering the costs of eligible volunteer firefighters’ and SES volunteers’ mobile bills for December 2019 and January 2020. Call 1300 301 671 to see if you qualify.

Applications for a bill waiver close on 31 March, 2020.

[Daisy80]

No, the temporary cell trailer is useless for calls from my Malua Bay/Lilli Pilli location. Optus is at risk of a dismal fail  in our bushfire zone in our third month with no mobile or internet service.

[Daisy80]

No the temporary portable cell trailer at Malua Bay beach is very limited in range - doesn't help us. And now the Bushfire Hotline is discontinued impossible to keep informed - why can't Optus manage adequate customer info, not long rambling CEO letters - frustrating!

[Ray_YC]

Hi Daisy80,

Due to this issue, managing our respective call centres and hotlines is a big of a juggling act at the moment however supporting our bushfire impacted customers is definitely still a priority. Thank you for calling this out.

I can get somebody to give you a call, please send your details to yescrowd @ optus dot com dot au (all one word to dodge the privacy filter)

[gee3gee3]

Hello - since this morning, my landline (and only phone) is dead ; the Optus website directs faults to a message 'Messaging is closed'.

Now what ?

Landline runs via the internet, internet is working fine otherwise 

V

[DavidYC]

Hey @gee3gee3, we all know how important a landline can be. Here are a few suggestions that might help. Due to Covid-19 our centres are affected including messaging. 

- Because your landline uses your internet connection it is a good idea to turn your modem off for at least 30 second before Turing it on again. 

- Check your internet is not experiencing any connection issues.

- Make sure your phone line is connected correctly into the modem.

These steps helps a lot of the time, however you can do some further troubleshooting if needed.

If you don't have any luck with these steps, I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

• No Broadband connectivity (no access to the      internet) 
• No Mobile connectivity (can't make or receive      calls) 

If you mention that you were sent through by DavidYC they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 

Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:

• Desktop      users
• Mobile users 

 Our main priority right now is to ensure that all of our customers have a working Mobile and Broadband service.