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Occasional Contributor
Occasional Contributor

Anyone at Woy Woy noticed that their mobile bars have dropped from 5 to 2 over the past few weeks?

I have always had great Optus coverage at my home in Moana St, but for the past few weeks it hasn't been anywhere near as good as it was. I have also noticed the bars on my phone never go above 3 now, generally only 2. Pretty sure that work was done on the tower very close to our place only a few weeks ago, would this have something to do with it? Or are there more people using Optus in the local area?

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Online Community Manager
Online Community Manager

Re: Anyone at Woy Woy noticed that their mobile bars have dropped from 5 to 2 over the past few weeks?

Hi Merrillie,


We don't have any reported network issues at that location. Customer can check this on our site at anytime.


Generally work on a tower should improve the coverage, not the opposite.


Are other family members/friends/neighbours also on the same network experiencing the same problem?

Have you tried restarting the phone, resetting the network settings, trying your SIM in another phone, any other troubleshooting?


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Occasional Contributor
Occasional Contributor

Re: Anyone at Woy Woy noticed that their mobile bars have dropped from 5 to 2 over the past few week

It is still the same months later - how do you reset the network settings?

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Online Community Manager
Online Community Manager

Re: Anyone at Woy Woy noticed that their mobile bars have dropped from 5 to 2 over the past few week

What phone do you have?


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Occasional Contributor
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Re: Anyone at Woy Woy noticed that their mobile bars have dropped from 5 to 2 over the past few week

Samsung Note 9
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Online Community Manager
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Re: Anyone at Woy Woy noticed that their mobile bars have dropped from 5 to 2 over the past few week

Nice phone, generally a restart takes care of resetting the network.


Did you try the other troubleshooting steps and checking with others?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
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Re: Anyone at Woy Woy noticed that their mobile bars have dropped from 5 to 2 over the past few week

Phone restarting makes no difference, and I have spoken to Optus but they said no errors at their end although they were the ones that told me that some work had just been done on the Optus tower (which is only in the street behind me - hence why I probably had a nice 5 bars until I didn't). Our local facebook group is full of complaints over the mobile and broadband service so I know it isn't just me.

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Online Community Manager
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Re: Anyone at Woy Woy noticed that their mobile bars have dropped from 5 to 2 over the past few week

Okay, I'm afraid there's not too much further we can do here, particularly if Optus technical support has already looked at it.


Like you said it still sounds like an issue though, suggestion would be for yourself and members of that group to lodge a fault online. 


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Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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