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New Contributor wendyintas
New Contributor

Android phone on Telstra network no longer receiving texts from Optus iPhone

Hi, A few weeks ago my friend with an Android phone on Telstra network received a long text from me as a garbled message - the middle appeared to have been "cut and pasted" from an earlier text from me, sent several weeks ago. That was just the start of the problem... Now he can't receive any texts from me, no matter what I try. We can both call each other ok and I can receive his texts, but he's no longer receiving any of mine. Any suggestions? Thanks.

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Online Community Manager
Online Community Manager

Re: Android phone on Telstra network no longer receiving texts from Optus iPhone

Hi there wendyintas,

What a strange issue!

Have you both done basic troubleshooting, e.g. restart the phones, turn off/on the phones, reset the network settings, can they receive texts from other Optus users?

I would suggest as a starting point that your friend contact Telstra and from there I would imagine their Technical Support team works with Optus' behind the scenes.

If they find out what the issue was please come back and let us know.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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