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2019-05-30 08:44 AM - last edited on 2019-06-02 10:44 AM by Ray_YC
So I just got a 35gb data plan, everything looks fine on the Optus app, but in my settings it says I only have 2 gb... Is this just a bug?
2019-05-30 10:25 AM
Optus is not great in synchronising all its systems. It appear in many cases any bonus data can take up to 2 months to appear across all platforms. I would recommend you contact LIVECHAT and have them confirm you are indeed listed as on a 35Gb plan (since each Gb over 2 potentially costs $10). If they agree you should be good to go.
You should generally be getting SMS warnings when you hit 50% usage, so if that hppens after 1Gb you'll also know theirs still an issue.
2019-05-30 04:30 PM
Thanks, but it's all good now. The data shown in the android was a data warning, new phone haha