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Occasional Contributor
Occasional Contributor

Activation does nothing,

Hi, hope someone could help me.


I am a new Optus postpaid customer who received their phone and sim about 3 days ago. I've tried dozens of times to use the online activation service and the website tells me my activation will happen in thirty minutes, but it never happens. I was also under the impression that my service would be activated automatically 24 hours after delivery, this hasn't happened either.


I can't call Optus customer service obviously because the phone won't register on Optus' network. What should I do in this situation?


Thanks in advance.

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Retired Employee
Retired Employee

Re: Activation does nothing,

Hi @strangewhine, I can see that one of our Mods have replied to another thread that you've posted in. We'll continue chatting with you there →

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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