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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

strangewhine
Occasional Contributor
Occasional Contributor

Activation does nothing,

Hi, hope someone could help me.

 

I am a new Optus postpaid customer who received their phone and sim about 3 days ago. I've tried dozens of times to use the online activation service and the website tells me my activation will happen in thirty minutes, but it never happens. I was also under the impression that my service would be activated automatically 24 hours after delivery, this hasn't happened either.

 

I can't call Optus customer service obviously because the phone won't register on Optus' network. What should I do in this situation?

 

Thanks in advance.

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Dan_C
Retired Employee
Retired Employee

Re: Activation does nothing,

Hi @strangewhine, I can see that one of our Mods have replied to another thread that you've posted in. We'll continue chatting with you there → https://yescrowd.optus.com.au/t5/Network-Coverage/Why-has-Optus-taken-over-8-days-to-port-and-activa...

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