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strangewhine
Occasional Contributor
Occasional Contributor

Activation does nothing,

Hi, hope someone could help me.

 

I am a new Optus postpaid customer who received their phone and sim about 3 days ago. I've tried dozens of times to use the online activation service and the website tells me my activation will happen in thirty minutes, but it never happens. I was also under the impression that my service would be activated automatically 24 hours after delivery, this hasn't happened either.

 

I can't call Optus customer service obviously because the phone won't register on Optus' network. What should I do in this situation?

 

Thanks in advance.

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Dan_C
Retired Employee
Retired Employee

Re: Activation does nothing,

Hi @strangewhine, I can see that one of our Mods have replied to another thread that you've posted in. We'll continue chatting with you there → https://yescrowd.optus.com.au/t5/Network-Coverage/Why-has-Optus-taken-over-8-days-to-port-and-activa...

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