Hi @Kduong01, if you scroll down on the → Employee advantage plan page under T&C where you see Coverage it does confirm that customers may need to contact us (Optus) to enable 5G access on their plan. Also 5G coverage availability will vary depending on your device and location as not all locations have 5G. If you have any more questions then you can email our Employee advantage team on: employeeadvantage@optus.com.au to confirm.
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