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4G not functioning on Galaxy S8

Steve-E

Hi All,

 

I have a Galaxy S8, but the 4G is not functioning on it at all. I have 2 S8s on identical plans, on the same account, one works the other doesnt. I've tried a number of preliminary troubleshooting options with no success.

 

-4G is switched on

-Flight mode is off

-the 4G icon appears up the top

 

I think it may have been wokring intermittently, as it says 88mb has been used this month.

 

Any suggestions would be greatly appreciated! Smiley Happy

Solution

Re: 4G not functioning on Galaxy S8

10000000000GB

- swapped SIMs ?

Re: 4G not functioning on Galaxy S8

Steve-E

Thanks for the suggestion! Tried it, and my SIM works perfectly in the other phone, so the issue seems to be with the SIM.

Solution

Re: 4G not functioning on Galaxy S8

10000000000GB

If the problem swapped from one phone to the other, then yes.

Solution

Re: 4G not functioning on Galaxy S8

Casey_

Hey @Steve-E, sounds like you may have a faulty SIM card. I'd recommend popping into your local Optus store for a SIM replacement. 

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