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4G keeps cutting out on iPhone XR

Over the last two weeks the 4G keeps cutting out for a few seconds and then reconnecting to the internet. It doesn’t matter where I am, so I know it’s not due to coverage. I’ve had this phone for 20 months and this is a new issue.

Anyone experienced this before and found a solution?

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Re: 4G keeps cutting out on iPhone XR

Hi @JenGilleece,

One of the possible causes to the issue you had described is that your device may be trying to automatically connect to WiFi connections in the area which you had previously connected to before. 


It may be worth going through the list of saved WiFi connections on your device and removing those that you no longer connecting to. 


Another step you can take to prevent your device from automatically connecting to WiFi connections is to turn off WiFi when you are expecting to use 4G to connect to the internet.


If the issue still persists, we recommend messaging us via the My Optus app.


Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.


If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

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