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Online Community Manager
Online Community Manager

Re: 4G Broadband Connectivity Issues St Andrews Victoria.

There looks to be no further update on that ticket since that phone call so from here due to the COVID-19 situation we have I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

  • No Broadband connectivity (no access to the internet) 
  • No Mobile connectivity (can't make or receive calls) 

If you mention that you were sent through by Ray_YC they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 


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Occasional Contributor
Occasional Contributor

Re: 4G Broadband Connectivity Issues St Andrews Victoria.

Hi Ray,

Appreciate you getting back to me and trying to help.

Unfortunately i don't have either a Facebook or Twitter account so will be unable to call them out on social media on their poor service.

We are now into our 5th week with no data service. I have called them multiple times to try and explain the situation and continually get palmed off. I called last week and was awaiting a call back which never came.

I have now had to purchase a prepaid boost mobile sim along with a Netgear LB2120 which has been flawless this past week, i will be keeping these receipts for refund from Optus when they finally get their act together along with the $85 monthly bill for no service.

Covid 19 or not, 5 weeks for Optus to assess their own infrastructure is beyond a joke. Just to be clear i have taken the following steps to resolve the situation.

- replaced the sim twice

- reset the modem ( i don't know how many times - the button is a fine nub now)

- requested a new modem, which was repeatedly rejected by Optus.

- brought an external antenna and cable at a $350 expense

- complained to tech support

- posted here hoping for it to get looked at

- posted on whirlpool forums looking for advice

I have done everything I can, please stop asking me to do more things. It is strictly on Optus to attempt resolution now.

Regards

Mark.

 

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