Thank you petergdownload.
Under Common Law service providers do owe me a duty of care to provide a service that works properly, in this case that works reliably and doesn't regularly drop out. Unfortunately I don't have dozens of lawyers working for me and it's unlikely I'll get any satisfaction this way. Unless a Solicitor reading this has the same frustration and is interested in taking on a complaint pro bono.
Regarding fitness for purpose from consumer.vic.gov.au :
"Remedies for major problems
Consumers can choose whether to:
You are right about the refund, Optus has already offered it. I'm not a solicitor but to me that's a cop out. I want the service I'm paying for, regardless of the service provider.
A valid remedy is to request the service provides a service that works. i.e. if someone mows half my lawn I have a right to request they come and finish the job if that's what they agreed to do.
Of course I can only pay half but that's not the expectation the service provider set when they sold me a lawn mowing service. It was the whole lawn they promised to mow. I can understand a lone contractor having to run off for a personal emergency and not finishing my lawn. I can't understand how such a poor service is acceptable from a behemoth like Optus.
Upteen visitors to our house have often been unable to dial out because of no signal regardless of the provider since we moved in 3 years ago.
I will definitely buy a Vodafone SIM to test with, thank you for suggesting it.
wifi calling is excellent but when it’s on you don’t get txt message which is a pain when you are receiving one time login pins to log into various websites. I.e. fix one thing, break another
The solution is a cell repeater but the cost is $2600 roughly including installation. What I have asked Optus to do is fund that amount but they have refused.
again I’m not a lawyer but if you take someone money every month I do think you have an obligation to provide an effective service and to remedy that service.
I brought several $100k s of business to Optus in my corporate life and really I’m hearing thanks but now go somewhere else.
customer loyalty = 0 as far as Optus is concerned.
I also did look at the Optus coverage map for my exact house and for 4G signal I’ve got the maximum quality/strength coverage available on the legend for that map.
That’s a consumer representation they are making to me which I believe they should fulfil.