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New Contributor gembrook
New Contributor

No verification option in the National Geographic App

I am not currently an Optus subscriber so I have downloaded the App and clicked the No option when trying to get started with the App.

I enter my mobile number and receive the 4 digit verification code. 

But there is no where to enter this. I can only close the screen where the mobile number is submitted. 

Any ideas how to proceed? 

 

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Moderator Aman_B
Moderator

Re: No verification option in the National Geographic App

Hi @gembrook - Could you please click Here and download the app again. Let us know if this helps.


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New Contributor gembrook
New Contributor

Re: No verification option in the National Geographic App

I uninstalled and reinstalled form the link, which was the same as my original install.

Click on GET STARTED, then NO (for not being current Optus Customer), next screen asks for my mobile number, click on SUBMIT, then the verification code comes through after a couple of minutes but the screen stays on the submit mobile number screen, no option to enter the verification code anywhere.
If I close the submit mobile number screen with the X on the top left corner, it just goes back to the Get Started sccreen. 

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Online Community Manager
Online Community Manager

Re: No verification option in the National Geographic App

@gembrook, which model of iPhone are you currently using?

 

Are you using a handset with iOS 9.0 or above? 

 

It might be worth trying the following:

 

Settings → General → iPhone storage → Scroll down to the Nat Geo Application → Install → Reinstall from the app store. 

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New Contributor gembrook
New Contributor

Re: No verification option in the National Geographic App

Not Apple.

It's a Galaxy S7 Android 7.0

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Online Community Manager
Online Community Manager

Re: No verification option in the National Geographic App

Sorry, I'm not sure why I jumped to Apple :S 

 

Try this for us:

 

  1. From a Home screen, navigate: Apps icon > Settings > Applications. These instructions apply to Standard mode only.
  2. Tap Application Manager.
  3. Locate then tap the appropriate app.
  4. Tap Storage.
  5. Tap CLEAR CACHE. This option may not be available for some apps.

 

A screen shot would still be really handy. 

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New Contributor gembrook
New Contributor

Re: No verification option in the National Geographic App

 that did the trick. Thanks

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Online Community Manager
Online Community Manager

Re: No verification option in the National Geographic App

Ah, great to hear!

 

If you have any other questions for us, let us know. 

 

Enjoy the trial 😄 

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