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New Contributor Lemontigress
New Contributor

Eligibility check for National Geographic

I have a data plan and when I go the check eligibility it comes up with "sorry we are experiencing technical problems please try again"

this has been happening every day, how do i get past this?

thank you Lemontigress

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Trusted Contributor
Trusted Contributor

Re: Eligibility check for National Geographic

On what service?

 

are you on 4G or wifi when doing this check?

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New Contributor Lemontigress
New Contributor

Re: Eligibility check for National Geographic

Hi, I have tried both ways but still no luck.

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Online Community Manager
Online Community Manager

Re: Eligibility check for National Geographic

Have you logged into My Account first?

From there on the eligibility checker page click on the Mobile Broadband tab and the "Check my eligibility" button.

Or have you done all this and that's where you see the error message?

Have you tried on a different browser?


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