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New Contributor ihayes
New Contributor

Can't log in to Nat Geo

I already have nat Geo account connected to my email address, so I cannot create a new account. When I try to login with my existing account I get the following screen from the website and the app. Don't know about the EU bit as I created the account in Australia.

 

error-iconSorry, we couldn't log you in

You are attempting to login to our US app from an EU account. This app is not available for users in the EU at this time.

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Online Community Manager
Online Community Manager

Re: Can't log in to Nat Geo

How long has it been since you last logged in?

Please try the steps advised in this blog

Let us know how you go.


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New Contributor ihayes
New Contributor

Re: Can't log in to Nat Geo

Today by following those instructions. Other than creating a new account as, like I said, my email address is already associated with a National Geographic account.

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