Not receiving SMS code


I have just downloaded the app but i can't sign in as i am not receiving the SMS code to my optus mobile

Re: Not receiving SMS code


are you using smasung or android phone? check your SPAM inbox 

Re: Not receiving SMS code


Thanks for reaching out to us @Chloejules. Sorry to hear about your My Optus app issue. Is it now working? Did you have a chat with someone in this regards since posting? Check out this link for some basic troubleshooting. If the issue continues then please PM us → here your phone number / account number, full name and date of birth to further look into this for you.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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