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2019-03-15 10:22 PM
I’m trying to create an account for theNational Geographic app and the last step is to click on a confirmation link in an email that they send.
The email never arrives (yes, I have checked spam), and so the sign-in process is never completed.
so, I have 2 questions:
1. Is there a way to get around this, or is there someone I can contact to get help with it?
2. Does anyone know which email they send the verification link from, so that I can white-list it in my email account?
Solved! Solved: Go to Solution.
2019-03-17 12:53 PM - edited 2019-03-17 12:56 PM
Just checking you first entered the verification code into the eligibilty page which then re-directed you to the Nat Geo create account page?
It comes from email@example.com
If you're still having trouble, whitelist as you suggest then follow the steps again.
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2019-03-18 08:39 AM
Excellent. Thanks for that answer. I whitelisted the site with the email address you gave me, and it worked like a charm!
2019-05-07 12:16 AM - edited 2019-05-07 12:17 AM
It seems like you might be the only one who can sort things out in regerds to receiving the verification email. I have whitelisted the email address in my outllook account but still nothing came through. Could ypu tell me step by step how you got it solved?