Accepted Solution

NatGeo verification email does not arrive


I’m trying to create an account for theNational Geographic app and the last step is to click on a confirmation link in an email that they send.

The email never arrives (yes, I have checked spam), and so the sign-in process is never completed.

so, I have 2 questions:

1. Is there a way to get around this, or is there someone I can contact to get help with it?

2. Does anyone know which email they send the verification link from, so that I can white-list it in my email account? 



Re: NatGeo verification email does not arrive

[ Edited ]


Just checking you first entered the verification code into the eligibilty page which then re-directed you to the Nat Geo create account page?

It comes from

If you're still having trouble, whitelist as you suggest then follow the steps again. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: NatGeo verification email does not arrive


Excellent. Thanks for that answer.  I whitelisted the site with the email address you gave me, and it worked like a charm!

Re: NatGeo verification email does not arrive

[ Edited ]

Hi FrScoop,

It seems like you might be the only one who can sort things out in regerds to receiving the verification email. I have whitelisted the email address in my outllook account but still nothing came through. Could ypu tell me step by step how you got it solved?




Post a Reply
Top Contributors
3 Kudos
2 Kudos
2 Kudos
2 Kudos
1 Kudo