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New Contributor syedUddin
New Contributor

why am i getting bills for old account when I have moved to NBN with new account?

Hi

I have moved to NBN from my cable connection 6 months nearly.

Why optus still sending me bills on oldaccount?

They have  been sending new Account aswell as old account??

 

this is disgusting!!

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Esteemed Contributor
Esteemed Contributor

Re: why am i getting bills for old account when I have moved to NBN with new account?

Annoying perhaps?

 

Have you been paying both bills? Optus will normally get pretty active if you miss a bill, so if you're not paying your old bill and Optus aren't sending you nasty letters then it would seem to be a glitch. 

 

I suggest you contact LIVE CHAT and have someone look in to it properly (after all it will be your national credit rating that gets a black mark put against it potentially)

 

Regards

 

Peter Gillespie

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Moderator Shauna
Moderator

Re: why am i getting bills for old account when I have moved to NBN with new account?

Apologies for the delay in getting back to you @syedUddin. Were you able to sort this out through Live Chat since posting? Please PM us here with your phone number / account number, full name and date of birth if you still need assistance. Thanks once again for reaching out @petergdownload.


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