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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Steven1234123
Occasional Contributor
Occasional Contributor

where is qos ?? (Sagemcom F@ST 3864AC)

F3864AC.pngHi~ there.

 

I have Sagemcom F@ST 3864AC modem.

 

Because i want use QOS!

 

So I did order to Optus and than i did got the modem today.

 

But i can't find that.

 

help me please.

 

 

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8 Replies
Davelew
Crowd Champion
Crowd Champion

Re: where is qos ?? (Sagemcom F@ST 3864AC)

I think you will be unable to access the QOS settings because Optus limit access to many of the settings.

I would be interested if anyone has been able to access the QOS settings.


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
Steven1234123
Occasional Contributor
Occasional Contributor

Re: where is qos ?? (Sagemcom F@ST 3864AC)

I said I already wanted to use qos for optus before I changed my modem.
Then they recommended this modem.
If I can not adjust the qos, this is rubbish.

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Davelew
Crowd Champion
Crowd Champion

Re: where is qos ?? (Sagemcom F@ST 3864AC)

You need to talk to technical support but they tend to be a little short of knowledge of these things. Hopefully a moderator will pick up your post and progress this for you.

As I said before I would be interested if you are able to access these settings.

I have bridged my Optus modem and use a Netgear modem to amend and access settings.


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Steven1234123
Occasional Contributor
Occasional Contributor

Re: where is qos ?? (Sagemcom F@ST 3864AC)

If I could not set up the qos, the optus should have removed the ATM QOS in the above photo.
I am very dissatisfied with this and this is a fraud!

This is False advertising!

 

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Toomey
RetiredModerator
RetiredModerator

Re: where is qos ?? (Sagemcom F@ST 3864AC)

Sorry for the troubles @Steven1234123. Tech Support advise we can't support modification of some advanced settings and QoS isn't something we guarantee with a connection.


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Steven1234123
Occasional Contributor
Occasional Contributor

Re: where is qos ?? (Sagemcom F@ST 3864AC)

So, Opus is a scammer!
It's a false ad.
I can sue it with this.

ScottBurgess
New Contributor
New Contributor

Re: where is qos ?? (Sagemcom F@ST 3864AC)

I'm not so sure about sueing, but certainly this is a feature that was advertised and must have its restriction lifted ASAP.

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Berowra2
Contributor
Contributor

Re: where is qos ?? (Sagemcom F@ST 3864AC)

Hi @Steven1234123 and @ScottBurgess, The device is capable of QOS.

 

What are you using the modem for?  Are you connecting to the internet?  What and where is the other end for the QoS to terminate?

 

If you are using the internet (not an IPVPN) QoS bits are ignored/stripped.  If you want to have QoS, you will need to tunnel and then it is the tunnelling application that sets the QoS, not the modem.

 

If you are using internet via an NBN tail, all data is set to TC4 (Traffic Class 4 - best effort).  If you have voice, it is sent via TC1 (enhanced forwarding/constant bit rate/etc.).  You cannot change this.

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