Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor chunyufan
New Contributor

what is fixed boardband service update?

i got an email from your side as below. what shall I do?
Just confirming we've received your order update for your Optus nbn™ fixed broadband service with username chunyufan
0 Kudos
1 Reply
Honoured Contributor
Honoured Contributor

Re: what is fixed boardband service update?

I assume you haven't made any particular request?

These emails can be triggered by changing setting in MYACCOUNT (or the phone app). Optus confusingly refers to them as an "order".

Sometimes Optus employees can trigger them if they do a change themselves. Suggest you check your next bill carefully.

Peter Gillespie
0 Kudos