Why do we have to talk to someone whether its an online chat or phone call if we want to change our NBN plan (up or down), add a speed pack??? Constantly sent to the wrong department no one ever reads the conversation prior always have to start from scratch then they transfer you again!!
I tried doing it online but... no need more information, my contract expired in 2018 and this has been ongoing since I joined in 2016...
Why do they make it so difficult, if it was for the EPL I would take my business else where, actually I might leave anyway.
Hi @kubar, when changing speed packs we need to notify NBNCo as well which is why customers can`t process changes for NBN online. In saying that I have forwarded your feedback to the relevant team for review and future reference.
Which number did you call for the change? Our direct number for NBN team is: 1300 300 427 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST.
We don`t have access to customers account on this public forum. If you still can`t get through and are having difficulties then please send a private message to Optus on Facebook or a direct message on Twitter if you have social media account with the details for further assistance.