cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
Occasional Contributor
Occasional Contributor

unplanned outage only effect particular nodes

we off internet again , i was told it is because unplanned outage . next block  neighbour has no problem with their optus internet but i have drop out and outage all the time . it is only affect my household . when ever NBN has regular maintenance after that i got have some days off internet , last time 5days , this time when to fix unknown . Is there such things as outage only effect particular nodes ? to me it is unreal . 

ref: 22866843 

0 Kudos
Reply
1 Reply
Highlighted
Moderator
Moderator

Re: unplanned outage only effect particular nodes

Hi @tao123, sorry to hear about your internet connection issue. There could be various reasons your internet is been affected. It could even be that half of your street is connected to another exchange and the rest to another one. NBN owns the network. We as a service provider raise the fault with them to get it resolved asap. 


Unfortunately, we don`t have access to customers profile on this public forum. You can always check our Network Status in your area here → http://www.optus.com.au/about/network/service-status?_ga=2.31360955.586007117.1503271635-1521067269..... Kartik


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors