So the backstory, Monday last week my 50/20 FTTN connection went down, prior I was connecting at 35/12, I was O.K with that, logged fault with Optus, it was "fixed", but now I can only connect at 25/8, apparently that is my max for the line.
I find it strange that after a fault is fixed I get a slower connection. The tech solution was to go to a higher plan, well that's dumb, so no, next solution, leave me on 50/20 plan and remove the cost for the speed pack and "hope" it's comes back, so pay nothing for the speed pack I now can't get and hope when I reconnect each day that it's "fixed" and fast again.
Checked with chat a few days later about speed fault logged, apparently issue resolved, they put my plan back to 25/10, requested it get's put back to 50/20 where it's supposed to be, and told it's done. Something happened as the modem reset 3 times. conduct a speed check, and still slow...
Any ideas on what's going on?
Second, is there a place in the dashboard I can see what plan connection speed I am on and paying for?
Hmm, that's odd. In the past you've could achieve speeds of 35Mbps +, yet now we're advising that your maximum attainable line speed is 25/8? That doesn’t sound right at all.
You're welcome to send us a PM with your account details. I'll need you to fill out the template below and send that back through?
Are you the primary account holder: Y/N
Your full name:
We'll check which speed pack has been provisioned against your account. I'll also try and give you a better indication of your maximum line speed. I'll respond back as soon as I can.
Great 🙂 I've just replied back.
We'll chat with you there.