i upgraded my optus nbn to a speed pack 4 last week. was told i would get typical speeds of download 40 and upload 80. i am getting less than half that - typical download speeds are 5 to 20 and uploads of 25-35 - which is what i was getting before i upgraded (costing an extra $30 a month). what are my options?
i can't contact optus as their call centres are overseas (very disappointingly) and are closed because of covid-19. and my issue is not considered urgent. but it's urgent to me because if i can't work from home i will have to go into the office in the melbourne cbd, and that means catching public transport.
Yes all imploding again. I pay $80 a month for an unlimited NBN plan and have had intermittent access over the past few days... comes on for a few minutes and then disconnects. So much for a premium service. At least I can hot spot to my Telstra phone. Will be definitely moving on from Optus once this mess is over.