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Dan_C
Online Community Manager
Online Community Manager

Re: sagemcom modem admin password 3864V3 AC (Black)


Hey @Cosmos, I'm sorry for the run-around you've had.

Thanks for bringing this to our attention. I've checked our online device help guides and under:

Establish a connection to the modem settings menu

 

It does look as though we're asking customers to input their "default WiFi username and password"

Would you be able to check the bottom of the modem? I just want to confirm if there's a admin user name and password there. 
 

Could also be listed under "default access."

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Cosmos
Occasional Contributor
Occasional Contributor

Re: sagemcom modem admin password 3864V3 AC (Black)

Hi Dan,

yes under the bottom of the modem there is the correct admin Username called 'optus' and the WiFi password is also there.

Just to clarify my problem was with the 'Lets Get You Connected' User Guide that stated the Username is Optus when it should have been optus.

Thanks for getting back to me.

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Palmplex
Occasional Contributor
Occasional Contributor

Re: sagemcom modem password

I have just received the Sagemcom F@ST 3864 V3 AC modem for a NBN connection later this week.  Can a moderator or anyone help me with the admin password please? , I'm an advanced user and if I can't set it up for DNS and port routing it will go straight in the cupboard and I won't waste my time with the Optus phone line, and I'll use my other router which is a shame.  I'm happy to give money to Optus for phone calls but I have many other ways to pay other providers to make phone calls if I have to use my own router.LoL    My firmware is 10.54_F@ST3864V3AC_Optus

 

PS I'm on a month to month plan so I can always cancel my contract and move if its a real hassle. 

 

thank you !!! 

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RCL
New Contributor
New Contributor

Re: sagemcom modem password

Hi, didn't actually see the answer anywhere here. We obviously want to configure the modem, SSID, password etc as well as securing the admin access. On the bottom of the modem it says "username: optus" but no password anywhere. I tried the obvious things, but no joy. Is there a default password set by Optus? If so, how do we get it, please? Thanks. 

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RCL
New Contributor
New Contributor

Re: sagemcom modem password

Haha so the admin password is the same as the WiFi access password, the one option I had not tried!

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Makarand
New Contributor
New Contributor

Re: sagemcom modem admin password 3864V3 AC (Black)

Hi Cosmos,

Very very big thank you for your detailed post on this issue.

You just saved me a lot of trouble.

Kind regards,

Mak

 

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Xcelplus
Frequent Contributor
Frequent Contributor

Sagemcom 5366 modem admin password

Hi,

I have a Sagemcom 5366 modem with a similar password problem.

 

However my problem is that logging in from one computer works but from another it doesn't.

 

As I know the password logging in shouldn't be a problem from any computer?

 

Yes I'm typing "optus" not "Optus"

As I can't see the password that is being typed in the box (no option to view the password) I can't see if something weird like a space has managed to end up as part of the password. Yes I did change the password from it's default (which is impossible to remember).

How do I fix this problem?

🙂

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Xcelplus
Frequent Contributor
Frequent Contributor

Re: Sagemcom 5366 modem admin password

Went back and checked the password and it turned out to be showing one thing in the password save program and another entirely upon opening and checking what was saved.

Eventually sorted it out because trying to change the password after login wasn't working (wrong password message)... so had to be a password issue.

Making the password viewable would really help with these kinds of problems. Making the password invisible all the time makes it very easy to make mistakes.

🙂
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