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Lukas_Tiatoa
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recieving a speed pack 3 but paying for a speed pack 4

SOMEONE HELP!!!!

Atm i am getting a speed of 50 down and 20 up but i am paying for speeds at 100 down and 40 up. ive contacted customer service so many times and they reckon that something was still pending so they fixed it and told me to wait 4 hours then restart my modem. after all that im still getting speeds of a speed pack 3 and not 4 which is what im paying for atm.

anyone had the same problem, if so how did you rectify it.

TIA.

@nbn @Speed pack 4

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YetAnotherAcc
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Re: recieving a speed pack 3 but paying for a speed pack 4

If you are on anything other than FTTN/FTTB you should try rebooting the NBN box, not just the Optus modem.

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Lukas_Tiatoa
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Re: recieving a speed pack 3 but paying for a speed pack 4

im on FTTN. ive tried every way i could think of to reboot
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YetAnotherAcc
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Re: recieving a speed pack 3 but paying for a speed pack 4

If you are on FTTN, then just a basic reboot is all that should have been needed.

What does this speed test report as your down/up speed (do it from a wired connection)?

 

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Lukas_Tiatoa
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Re: recieving a speed pack 3 but paying for a speed pack 4

ive done a basic reboot and theres no change. im still on 50 down and 20 up. tested it using a ethernet cable
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YetAnotherAcc
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Re: recieving a speed pack 3 but paying for a speed pack 4

Can you give me the exact results please as I'm trying to get a feel of the line quality.

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Lukas_Tiatoa
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Re: recieving a speed pack 3 but paying for a speed pack 4

51.2d and 20.1u
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YetAnotherAcc
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Re: recieving a speed pack 3 but paying for a speed pack 4


@Lukas_Tiatoa wrote:
51.2d and 20.1u

That is what I was afraid of as it would tend to indicate that your line either can't handle 100/40, or that there is some other artificial cap being placed on your line.

For a 50/20 connection I was expecting to see no more then maybe 47/18, certainly nothing over 50/20. Note that NBN has talked about increasing the maximum to make 50 achievable, but as far as I know they haven't implemented that yet, and it wouldn't include raising the max upload to 20.

Looks like you will have to go back to Optus and ask them to test the line speed.

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Lukas_Tiatoa
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Re: recieving a speed pack 3 but paying for a speed pack 4

The speeds were varing the average test was about 46/17 most of the time but the max I’ve seen was no more than 51/20.
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YetAnotherAcc
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Re: recieving a speed pack 3 but paying for a speed pack 4


@Lukas_Tiatoa wrote:
The speeds were varing the average test was about 46/17 most of the time but the max I’ve seen was no more than 51/20.

In that case its probably just an anomaly then.

It's certainly looking like they just messed up the upgrade.

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