cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Anon103uu2
New Contributor
New Contributor

"Network & Signal" lights off

I have had my modem for about three weeks now and up until this morning the "power" "DSL" "Internet" "wifi" "network" and "signal" lights have all been on, this morming both the network and signal lights were out and when attempting to connect my devices all except the power light would go out. I have used all the troubleshooting tips outside of factory resetting my modem and have an unlimited data plan so that isnt the issue but as i am extreamly new to home internet im not sure if the heavy rainfall/flooding has anything to do with it or if its just specifically my one chucking a wobbly. Cheers for any help
0 Kudos
Reply
2 Replies
YetAnotherAcc
Respected Contributor
Respected Contributor

Re: "Network & Signal" lights off

If internet is still working and Network and Signal are off then that's actually a good thing because is means that all tnis time you have been on 4G backup and did not have a working NBN connection. See here.

0 Kudos
Reply
Tuong_YC
Moderator
Moderator

Re: "Network & Signal" lights off

Good morning @Anon103uu2, that's certainly not great to hear. Thanks for running through the troubleshooting - just based on the information you have provided there may be an outage or some maintenance happening in your area.


To check, just enter your full address into our Network Status Page and it will bring up some more information on the connectivity in your area. Should no issues be found, please send your details over to our 24/7 Messenger Teams on the Optus App and we will follow it up with you.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Top Contributors